Privacy policy

The Language Chef Website Privacy Policy

The Language Chef LLC (“The Language Chef”) is the developer of the The Language Chef® technology-based learning solutions. We take the privacy of our customers seriously. We are committed to safeguarding your privacy.

Overview This Privacy Policy statement explains the data processing practices of The Language Chef. If you have any requests concerning your personal information or any questions about these practices please contact our Privacy Officer by e-mail at laura@thelanguagechef.com. We encourage you to periodically review this statement as it may change at any time at our sole discretion.

Our site contains links to third party sites, which are not subject to this privacy policy. The Language Chef does not endorse and is not responsible for the privacy practices or content on these sites. We recommend that you read the privacy policy of any such sites that you visit. Information provided by you may be requested from one of our websites under the The Language Chef or Language Chef brand names.

In the event that you provide us with personal information for the purposes of free registration and you later make a purchase, whether directly from us or facilitated by one of our e-commerce partners, your privacy rights will be protected according to our stated policies and the stated privacy policies of these partners, which will be posted and available for your review at the time of purchase.

Information Collected

Personal information is collected by The Language Chef.

We collect personally identifiable information about you (your “Data”) through:

  • The use of inquiry and registration forms
  • The purchase process when you buy any of our products or services
  • The provision of your details to us either online or offline

The elements of your Data that we collect may include:

  • Name
  • Job title
  • Company name
  • Home, shipping and billing addresses, phone and fax number
  • Mobile telephone number
  • E-mail address
  • IP address and browser information
  • Payment details such as credit card information
  • Market research data such as customer usage patterns REV09302016

Use and Disclosure of Personal Information

We use your Data for purposes which may include:

  • Providing our customers with a personalized service
  • Processing orders, registrations and inquiries
  • Conducting market research surveys
  • Running competitions
  • Measuring interest in and improving our website, products, and services
  • Providing you with information about products and services we offer

You may stop the delivery of marketing emails by following the instructions accompanying a particular communication or by contacting us at laura@thelanguagechef.com. Resolving disputes, collecting fees, and troubleshooting problems. We use the information you provide when placing an order to complete that order.

We do not share this information with outside parties except:

  1. To the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (e.g., third-party shipping, business analytics, or customer support ), or
  2. To successors in title to our business, or
  3. In accordance with legal and regulatory requirements, or
  4. As necessary, in The Language Chef's sole discretion, to protect the perceived rights, safety and property of The Language Chef, users of our websites, and the public. Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information

We also use information in aggregate form (so that no individual user is identified):

  • To build up marketing profiles
  • To aid strategic development
  • To audit usage of the site

Use of Cookies and Other Tracking Devices

We use cookies and other tracking devices, including local shared objects written with Adobe flash technology (flash cookies), to help personalize your use of our sites. A cookie is a small piece of information which is sent to your computer's hard drive by the web server so that the website can remember who you are. This information may include information relating to your use of our sites, information about your computer such as the computer's IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. We do not use any tracking devices to track your usage of the Internet on other sites not operated by The Language Chef. If you are a registered user this may include your name and email address for verification purposes.

We use information from cookies for purposes which may include:

  • Identifying returning users and registrants
  • Enabling you to move more easily around our site
  • Tracking your use of our site to better develop our sites in accordance with your requirements
  • Building up a demographic profile

If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you may choose to set your Web browser to not accept cookies. Further information on how to prevent cookies from being stored on your computer can be found on http://www.allaboutcookies.org under the „manage cookies‟ section. Alternatively, go to the help menu within your Internet browser. Flash cookies may be removed using the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer, which you may upgrade to on these browsers, or you may remove or block flash cookies by going to Adobe's Website Storage Settings Panel. From time to time we may permit third party companies to set cookies on The Language Chef sites for purposes which may include market research, revenue tracking or to improve functionality of the site.

Security Policy

The Language Chef has appropriate measures in place to help ensure that our users. Data is protected against unauthorized access or use, alteration, unlawful or accidental destruction and accidental loss. Although we make reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that thieves could find a way to thwart our security systems.

Transfer of Data

The Internet is a global environment. Using the Internet to collect and process personal Data necessarily involves the transmission of Data on an international basis.

For individuals located in the European Union, The Language Chef LLC participates in the EU-U.S. Privacy Shield Framework (the "Framework"). For more information about our certification to the Framework, please click here: http://thelanguagechef.com/privacy-shield.

In addition, The Language Chef LLC continues to comply with the U.S.-EU and U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union and Switzerland. To learn more about the Safe Harbor program, and to view The Language Chef LLC's certification, please visit http://www.export.gov/safeharbor/.

Access to Data and Contact Info You may request a copy or send a correction of the personal information we hold about you by contacting the Privacy Officer at laura@thelanguagechef.com or writing to: REV09302016 Privacy Officer The Language Chef LLC 135 West Market Street Harrisonburg VA 22801 USA We may charge the allowable fee under applicable law for provision of this information.

Children Under 13

We do not intentionally collect any information on children under 13 years of age. We will undertake to delete any details of such users where a parent or guardian has notified us that any such details have been obtained.

Changes to this Policy

This policy is effective September 30, 2016. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes in legislation, best practice or website enhancements. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.